Need this issue to be addressed urgently

It is impossible to get anything resolved at Makro online, ordered 2 retractable fans and paid for them - only one was delivered. Have proof of 1 of 1 delivered. Phoned every day since Friday and no one has called me back. Today the second part gets delivered also supposed to be 2 standing fans - guess what the courier arrives with 1 fan. So did not accept the order. Can someone contact me as numerous emails sent on Makro cares as your online email keeps getting returned. Most disappointing experience ever will never shop at Makro again