1 reviews | Active since Feb 2017
Need assistance with refund from Kreepy Krauly
Bought a Kreepy Krauly Dominator from Markro Struben Valley on 03/10/2021. Putt it in my brand new pool, just to find out that it does not want to climb against the walls. It is a brand new machine.
Went bank to the store twice and they can not refund me. Then referred me to the Helpline and after the friendly from Makro explained everything to them a lady ****** asked me to explain the whole story again.
My father-in-law bought the same machine from Game Bell-Air and they did not hesitate to refund him.
Bit of a double standard. There must be some one at Kreepy Krauly that can a make a quick decision and fix this. The service I got from Markro was outstanding, can not say the same from Kreepy Krauly that do not want ro refund me.
Any one at Makro that can this up with the management of Kreepy Krauly.
This is Kreepy Krauly's response.
Good day Christiaan
Thank you for posting the review. We cannot speak for game and their policies needless to say, it does not necessarily mean that the unit is defective if reluctant to go up the wall. That may be setup related and easily corrected with telephonic support and assistance. The staff at Kreepy Krauly nor ****** do not have the authority to grant a refund the same as the asstistant at the Makro returns counter. They have to follow the correct procedure and returns policy. The manufacturer should be given the opportunity to assess the product for any defect especially if the the pool cleaner has been in the pool for over 24 hours. Your request for a refund will be communicated to the store after the assessment has been concluded
This is Kreepy Krauly's response.
Good day Christiaan
Thank you for posting the review. We cannot speak for game and their policies needless to say, it does not necessarily mean that the unit is defective if reluctant to go up the wall. That may be setup related and easily corrected with telephonic support and assistance. The staff at Kreepy Krauly nor ****** do not have the authority to grant a refund the same as the asstistant at the Makro returns counter. They have to follow the correct procedure and returns policy. The manufacturer should be given the opportunity to assess the product for any defect especially if the the pool cleaner has been in the pool for over 24 hours. Your request for a refund will be communicated to the store after the assessment has been concluded