Need a refund

Good day

To whom it may concern an very URGENT.

I bought a LG AXR 10 system at Makro Crown Mines on the 22/11/2017 I paid R8 999.99. I have played the system over the weekend and one of the Sub-woofers had cracked, giving off a rattling sound thinking it’s the plastic around the speakers. I have folded the plastic away from the speakers knowing to my knowledge the sound will be better and clearer, after that I still hear that rattling. So I was looking closer wanting to know where does that sound come from, when I saw there was a crack on one of the sub-woofers IMMEDIATELY I turn the system off.

I called Makro and have been speaking to Sedwill on the 04/12/2017 he advised that I should book in the speaker and send it for repairs, I refuse to because I am still within the time-line of my (14 Days) money paid back guaranteed. He then said I should speak to the Manager, when I come in. I then went back to Makro Crown mines branch with the complete System packed in the box as the way I have purchased it, on the 05/12/2017 complaining that I would want a refund on this system. It’s only been 13 days on the 05/12/2017 so why should we go through such a long procedure, meaning I need to wait for LG to see assess the speaker and then they can let me know. This is really and truly unfair to myself and as a customer because in the first place I purchased this product from Makro and not directly from LG. I personally took a day off from work on the 05/12/2017 going out of my way and wasting my time and energy still to come find I needed to do the calling instead of them calling me, but still I was told that this can take the whole day. If one person is really interested and like their job this would not take the whole day. So if that is the case why don’t they just refund me and deal with LG offline not in my time. Makro policy and procedures are if you not happy with product within 14 days money paid back guaranteed.

I have been liaising with Stembiso the Sales Manager yesterday the 05/12/2017 he said to me that LG needs to first assess the speaker before they can do a credit note. Like I have said I have not bought this product from LG I have bought this product from Makro Crown Mines. Look the problem between Makro and LG has nothing to do with me deal this on your time, but I request my Money to be Refunded Urgently and quickly it feels like someone is delaying this matter and time is very Precious so please may I have refund on this matter. I have spoken to Mbali the Service Manager this morning (06/12/2017 at 10:17AM) she advise me that she is busy sorting out this issue with LG and that they should refund me on this matter.

I hope and trust I will be refunded soon, because today (06/12/2017) and is the 14 day.

Please do respond ASAP. Much appreciated.