Nearly a Month and my order has not been delivered

In 6 days time it will mark a month since I placed an order with Makro and till today I’m still being hung up on over the calls,put on hold for serval minutes and sending emails.The escalations team has no regard of customer service as they too.Below is their amazing response with no resolution.I ordered for my groceries to be delivered if I wanted it collected I would have driven there from the get go.This is what one of your people responded to after I wrote my last review: Good day Sizakele, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that your online order is ready for collection at Makro Alberton. Once again, we apologize for the inconvenience caused throughout your journey with us. I hope you find the above in order. Regards Mpho Moruthane Makro National Contact Centre. Makro SA A division of MASSMART Holdings Limited Tel: ***

Now I don’t know if I should start begging you for goods I paid for?I understand that I don't spend hundreds of thousands of dollars with your company but spend as much as I can afford. All I want is for my groceries to be delivered.