Name a worse client experience, I dare you!

Such awful service from Makro Online team! I am not one to complain about bad service as I generally just stop supporting a particular business. But with the service I experienced from the Makro Online team it is not that easy.

I placed an online order on the evening of 4 August and called in on 5 August to cancel the order and refund me for the purchase as it was the incorrect item. It is now 27 September and I am still waiting on my refund. Bare in mind that the item I purchased was R 5 000. I have called in numerous times and get the same feedback from the consultant stating that they escalated the issue and I need to call back in 48 hours.

I have been constantly requesting to speak to a manager or team leader and never get called back. In fact there is no communication from them at all as I have to constantly follow up.

I last called in on Wednesday, 25 September and was told that the person who was attending my case was on leave which caused the delay and that once again they will escalate the matter but still no refund yet nor any communication from their side. I also told the consultant that I will log a complaint on this platform if I don't get feedback.

All I ask is for my refund of R 5 000 to be paid back so I can go and purchase my item at Takealot which is what I should have done in the first place!