My refund not processed by MAKRO AMANZIMTOTI

<p>I am very disappointed as I know Makro to be a very reputable company interms of service. on the 25th of July I bought a hard drive online and unfortunately, I had bought the wrong thing, so on the 26th I went back to Makro hoping to get a refund for my online purchase, the gentleman who was assisting me said that he was battling to transfer the money back into my account, I was then given a voucher to use inside the store within 6months. I immediately went inside the store to check if they had the hard drive for the same amount and yes you guessed right... they didnt! so as frustrated as I was, I went back to the refunds department, told them I couldnt purchase anything in the store, they told me they will process my payment and I should wait 72 hours for the money to appear on my account. This all happened on the 26th of July, till today I havent received my refund! the reason some of us buy stuff online is for convenience, now I think they were out of line to initially give me the voucher because they expected me to waste my time and go isle by isle searching for items! why have an online store then? what frustrates me the most is that, I now have to go inside the store AGAIN and ask them to reprocess my refund! This is totally unacceptable Makro!</p>