My refund

I am extremely disappointed with the poor service I have received from Makro regarding my refund. I purchased a laptop battery in January 2025, but it did not fit my laptop. I returned it on 27 January 2025, expecting a smooth refund process. However, more than a month later, I am still waiting for my money!

I have called multiple times, only to be told that the request has been sent to the finance department. Most recently, I was informed that they were waiting for the supplier to confirm the battery’s condition and that if there was no response in five days, my refund would be processed. Ten more days have passed, and nothing has been done.

This is completely unacceptable. A refund should not take over a month to process, and it is unfair for a customer to constantly follow up with no resolution. I demand an immediate refund and a clear response from Makro regarding why this process has been so delayed.