My order was not delivered yet you still updates that I received it.

I ordered a blender and a packet of Simba chips online, but I only received a packet of Simba which was delivered, I tried reaching out to you via FB and no one got back to me.Now my order was updated as delivered however I never received the blender which was the main thing I ordered. When I called I was told my order was packaged from two different stores. And that the driver will deliver but I didn't get it! Now my R499 is gone i paid more than 500 only to get a packet of Chips, Your delivery driver Palesa Masiya from Wum-drop stole my blender since she never arrived with it Mbewenhle was the driver that delivered the oacket of Simba chips. How do you even package my order separately? Refund me or give me my blender I can't pay 520 only to receive a packet of Simba chips.