My meat was compromised

I bought some groceries from the Makro by Montague gardens about a week ago. This is not the first time I experience bad service from your staff members. I never have a problem with the Liquor store side, in fact the guy who usually serves me is amazing and I will review him seperately. The other side however?! The first time I waited at the tills for 15-20 minutes because the runner who was sent to get a different barcode refused to help. The second time (last week) I got a few things which included meat. At the till, the plastics I kept getting were breaking by the hands. The packer could see that the meat would be a problem and wanted to double bag but the girl by the till told her not to. I dont know how many times my groceries were put into a plastic and out, and back again. By the time I got home some of my meat packaging was badly compromised and I was not impressed at all. The superviser by the tills as well, she needs to communicate with the clients a little better. I know in my heart of hearts that if I was a different race I would received different service. This is not the way businesses should work. Very disappointed