my Makro Refund is still not received since the 14th July after returning bad quality Tissolli/Dolphin pots. Its almost a month now

Order number : MAK*** I returned pots to the Nelspruit store, on the 14th Sunday, July. I still have not received the refund... I placed a complain via Hellopeter about the bad quality of the Tissolli pot set i had bought. Online told me to take the pots back to the shop... which i did! Since then i have not received any correspondence regarding the refund.

This would be the 6th follow up regarding the refund and they say the system says "pending"

Regards

Siphiwe - ***