My Makro Nightmare Experience Continues

After publishing my review last week, I received a call from a very pleasant young man at the Makro Hello Peter Helpdesk. I explained everything to him and said I now wanted a refund and return of the car seat covers. On the 19/04/2024 he sent me an email with instructions on how to complete their Returns section. I followed the instructions and could only get to the Return Reason and Information section. After filling everything out correctly, when I click Save Reason, NOTHING happens. I sent an email to him the same day explaining this and so far NO RESPONSE AT ALL. I am back to nobody caring or wanting to respond or contact me. My Makro nightmare experience continues. Jeff