My Makro experience.

I want the general public to know my experiences dealing with Makro: 1. They do not provide any after sale Customer Service, 2. They have no interest in their customers, 3. They do not honour warranties, and 4. They do not keep their promises. I purchased a 4 burner Hisense gas stove which included a warranty. In actual fact my stove is only a 3 burner because one of the burners does not work because of a faulty burner crown. The burner crown in question is badly distorted which prevents the even distribution of gas. The burner crown itself is an aluminium casting of approximately 90mm diameter by 15mm thick and weighs about the same as a slice of bread. I have had ongoing discussions with Makro for some weeks to try to get this faulty part replaced, but to date I have had no success. All I want is to be able to take the faulty part to a Makro store where they cab exchange it for me. Instead, Makro have made false promises to send a technician to my home to come and fit a new burner crown.

MAKRO, YOUR BEHAVIOUR AND LACK OF CUSTOMER SERVICE DISGUSTS ME!