TN
Tamaryn N

1 reviews | Active since Nov 2013

20 Feb 2021, 23:11

My Makro credit card **********ly used by someone else

I visited Makro in Amanzimtoti today. My total bill added up to around R3000. I attempted to use my Makro credit card but it was declined 3 times I guess due to low credit. I then paid with my FNB card and left with my purchase. I later on received an email from Makro at 22h30 enclosing a receipt for items which I did not purchase. I am not sure how the teller kept my credit details. I only had R298 credit available but the items which this person bought using my credit card amounted to over R600.

I am extremely angry to have this happen to me. My card has been **********ly used by someone else and there is no way I am going to pay for any of that stuff that was bought. Please reverse this unauthorized payment off of my account.

0
Replies (1)
Makro
Makro's reply21 Feb 2021, 09:19
Official
Good day Tamaryn,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team