My Frustrating Experience with Makro

I ordered an item from Makro on June 30, 2024, and paid immediately. Despite this, their system marked my order as "awaiting payment." I lodged a complaint via their WhatsApp chatbot, which promised a call or email, but I received no communication.

After repeatedly calling Makro, I was told each time that my issue had been escalated to the finance department, which cannot be contacted directly. This went on until July 5, the estimated delivery day. On the 5th I called and the consultant finally contacted the finance department directly, and my order was approved. I was then promised delivery before July 9, as I needed the item by the 10th. However, I later received an email stating delivery would be on the 10th. When I called to express my concern, I was assured it would arrive between the 10th and 12th.

On July 11, I received a call from their courier saying my parcel was in Mbombela (Mpumalanga), not in Limpopo where I live. They promised delivery on the 12th or 15th. Despite my messages, Makro did not respond. I incurred significant costs due to their app failing to capture my payment but still deducting money from my account as I had to continuously call them. On July 12, I received two calls from the courier asking for my address again.

Makro has disappeared and failed to communicate effectively. Do not buy from a business that cannot keep its promises or communicate with its customers.