1 reviews | Active since Aug 2012
My Fridge is still broken
I am writing to express my extreme disappointment with the bad service I have received from Makro regarding my faulty fridge.
On 27 March, I phoned makro and reported an issue with my fridge. The fridge no longer makes cold, both in the fridge and freezer compartments. I gave them my details, my makro card and also told them that it might be the compressor. I told them that there is no dust build up, the doors close properly and the fridge temperature settings are correct. The fridge also correctly detects the incorrect, warm temperatures of the fridge. I do have a 10 year warranty on the compressor of the fridge. The person told me that a request has been logged on the system and I was given and I received a reference number.
On the same day, they sent me an email, asking me for my makro card and stating, they cannot find the purchase that was made. Even though I already gave them all of my details, I gave them my makro card number again and also sent them my original purchase receipt. This communication took 2 days, and on 29th of March they told me that a technician will call me and that a request was logged on the system.
On 29th of March, a technician from Samsung / Makro phoned me and asked me about the fridge and explained to me that someone will be in contact with me to arrange a callout to be made so that they can come and troubleshoot the fridge.
On the 4th of april, I have still not received any follow up or email or phone call. I sent makro an email and asked if someone can please attent to my query, but I received no response.
On the 5th of april, I sent another email to makro, still awaiting their reply.
On the 5th of April, I then phoned the samsung technical support with whom I was in contact with before and told them that I still have not received any call or email regarding a technician call out to come and look at my fridge. They apologized to me and told me that they have put a request on the system so that someone can call me soon.
Today, it is the 7th of April, Easter weekend, almost 2 weeks later. I am still without a fridge. All my food has rotten and I had to throw everything away. I tried buying ice each day to keep the food good, but that did not work very well. I am now living day to day out of a cooler box, during easter weekend. I cannot buy food because I have nowhere to store it. I need to buy expensive food each day.
I am extremely dissatisfied with the level of service I have received from Makro and Samsung.
I refuse to pay for this terrible service and am extremely disappointed and angry. Can anyone help me! I will never buy a fridge from makro or samsung again!
Yesterday, Samsung (via Makro) phoned me and said it will cost R650 for a callout. I said it's fine. They then said they will put me through to a technician to arrange a callout date and time, however, the phone just died in my ears. I did however leave a message on the voice mail that was presented to me, however, I have not heard back from them again.
Then, someone from Makro phoned me and asked me if I was contacted by samsung. I told them what happened and they said they will follow up with Samsung.
Then, Samsung phoned me and asked for my email adress (for the 100th time!) because they were going to send me a quotation for the callout. I read my email to them, twice over the phone! I explained to the lady that they must please make sure to send the email THIS TIME, as they already phoned me in the past and told me the exact same thing, and I never received an email. She assured me to not worry and that the email will be sent. I then asked her again to triple check that the email will be sent, and she assured me again, that the email will be sent. She also gave me a new reference number ***. Yet, today, here I am, still without any email from samsung and still with a broken fridge.
This is the worst, the absolute worst service I have ever received in my life. How is it possible that the service is so bad, that a simple callout request cannot even be logged ????????
What is happening at Samsung and Makro? Why, after several calls, multiple emails, more calls, more emails, do I still have no resolution, no expectation, no email, and still a broken fridge.
I don't understand what else I can do! And it seems like nothing I do is helping. Every day is just another day with a broken Fridge. I don't understand.... I just don't!??
Yesterday, Samsung (via Makro) phoned me and said it will cost R650 for a callout. I said it's fine. They then said they will put me through to a technician to arrange a callout date and time, however, the phone just died in my ears. I did however leave a message on the voice mail that was presented to me, however, I have not heard back from them again.
Then, someone from Makro phoned me and asked me if I was contacted by samsung. I told them what happened and they said they will follow up with Samsung.
Then, Samsung phoned me and asked for my email adress (for the 100th time!) because they were going to send me a quotation for the callout. I read my email to them, twice over the phone! I explained to the lady that they must please make sure to send the email THIS TIME, as they already phoned me in the past and told me the exact same thing, and I never received an email. She assured me to not worry and that the email will be sent. I then asked her again to triple check that the email will be sent, and she assured me again, that the email will be sent. She also gave me a new reference number ***. Yet, today, here I am, still without any email from samsung and still with a broken fridge.
This is the worst, the absolute worst service I have ever received in my life. How is it possible that the service is so bad, that a simple callout request cannot even be logged ????????
What is happening at Samsung and Makro? Why, after several calls, multiple emails, more calls, more emails, do I still have no resolution, no expectation, no email, and still a broken fridge.
I don't understand what else I can do! And it seems like nothing I do is helping. Every day is just another day with a broken Fridge. I don't understand.... I just don't!??
I am still waiting for Makro and Samsung to send me a quote for the alleged call out they have been planning for weeks now.
Worst service ever!
Every time they call me with empty promises.
I am still waiting for Makro and Samsung to send me a quote for the alleged call out they have been planning for weeks now.
Worst service ever!
Every time they call me with empty promises.