My experience with Makro has been the worst customer experience ever!!!

Hi - folllowing my below reviews on Makro, and numerous more calls etc to Makro and Trojan, i made the below post on the Make Facebook review page. Since then, Makro sent a company to collect the item from me last week, but I have not heard from them again. How will i be refunded???? You are ignoring my review and query. Now you have the treadmill and my money 🙈 This is madness guys. you are making simple stuff into a big complicated thing.

Be aware of purchasing Trojan equipment from Makro online! If a brand new faulty machine is delivered to your home, you will be left begging for a refund (logging complaints via Makro and Trojan call centres, Hello Peter and FB). Trojan will send a technician to your home to repair and assess the unit multiple times. Once they finally approve a credit, they will instruct you to take the item to any store, call a guy by the name of Neelam once at the store, and they will process a Makro voucher to the value of your purchase. They are refusing to refund in the manner in which I made the purchase (credit card). So you are expected to 1.) Arrange and pay for transportation of the unit to a store 2.) Make contact with a guy who hasn't even returned my call yesterday or my emails (imagine if I was trying to call him from the store!) and 3.) You are left with a voucher so that you're forced to continue doing business with a pathetic company. Trojan and Makro, please wake up, collect the item and refund the money into my account.