MY EXPERIENCE WITH MAKRO

24-Nov-23 Received email confirmation from Makro as having received my order and referenced as Order No. MAK***. The order was split as they were coming from different locations. Delivery 1 - Expected by 29-Nov-2023. Delivery 2 - Expected by 30-Nov-2023. 25-Nov-23 Delivery 1 - part of order delivered successfully. 03-Dec-23 Delivery 2 - Successfully delivered. However, on opening the box I found they had delivered incorrect items. I logged a return request which Makro confirmed as having received on 07-Dec-2023. 15-Feb-24 Received email from Tumelo Lekwape (Makro) sent email confirming that the matter had been escalated to the relevant department. 15-Feb-24 The same day Phumza Gladile sent a Makro Satisfactory Survey requesting me to rate the support I received. What support? 15-Feb-24 Received email from Tumelo Lekwape (Makro) confirming collection had been arranged for 16-Feb-2024. 23-Feb-24 My email sent to Tumelo Lekwape - "Thanks for your email received on 15 February 2024." I regret to advise that to date no one has been to collect the parcel. Please let me know what the problem is? 01-Mar-24 Received email from Boitumelo Moalusi - "Please let us know if the items were collected". 04-Mar-24 Received email from Boitumelo Moalusi - "Kindly note that we will escalate your query to the Woodmead store and thereafter feedback will be provided". 20-Mar-24 Collection was only done on 20-Mar-2024. I sent an email to advise that collection had been made. 24-Mar-24 Received email from Palesa Thunzi - "Please be advised that your query has been escalated to the relevant department with regard to your refund". 20-Apr-24 Received email from Palesa Thunzi - "Please be advised that your query has been escalated to the relevant department with regards to your refund. Feedback will be provided once received". 22-Apr-24 Received email from Jermina Mabaso - Makro Satisfactory Survey requesting me to rate the support received. What support? 22-May-24 Received from Customer Care Team - "Please know that we are doing all we can to get back to you soon and we appreciate your patience". 24-May-24 Received from Boitumelo Moalusi (Customer Service) - "Kindly note that we will escalate your query to the Finance Department and thereafter feedback will be provided". 19-Jul-24 Automated reply from Customer Care Service - "Please know that we are doing all we can to get back to you soon and we appreciate your patience". 05-Aug-24 Received from Phindile Siwele - "Kindly be advised that your query has been directed to my attention. We have escalated it to the relevant department. Please note we are waiting for feedback once feedback is provided we will revert back to you." 05-Aug-24 Received from Phindile Siwele - "How would you rate the support you received?" 13-Aug-24 Received from Kabelo Heyise - "I regret to inform you that your refund has failed. Our Finance Department has advised that they require the following information to proceed with payment for your query : ID Number; Bank Name; Account holder; Bank Account Number; Branch Code. 18-Sep-24 I sent an email to Kabelo/Phindile - referring to our communication on 13-Aug-2024 when they requested the banking details of which I sent to them on the same day. 19-Sep-24 Received from Customer Care Team - "Please know that we are doing all we can to get back to you soon and we appreciate your patience". This same message was sent 3 times. 26-Sep-24 Received from Trivino Williams (Makro) Makro National Contact Centre : Once again, we do apologize for the inconvenience caused throughout this ordeal. Warm regards, Trivino Makro SA A division of MASSMA" "Please be advised that I have escalated this matter to the store in regard to your refund, feedback with resolution will be provided as soon as possible. Once again, we do apologize for the inconvenience caused throughout this ordeal". 11-Nov-24 My email toTrivino Williams - "Thank you for your email received on 26 September 2024. Once again another month has passed without any positive results! Your constant apologies sound like a broken record player! I CANNOT believe that it is now a year since the original order was placed!" 19-Nov-24 Received from Makro Customer Services - How would you rate the support you received? 12-Dec-24 My reply to the above - PLEASE - CAN SOMEONE ATTEND TO THIS MATTER? 13-Dec-24 Received from Customer Care Team - "Please know that we are doing all we can to get back to you soon and we appreciate your patience". 28-Dec-24 Nomsa Mlambo - Sent - "Please provide us with the bank confirmation letters so our finance department can process the refund. We apologize for the inconvenience caused. 30-Dec-24 My reply to Nomsa Mlambo - Please find attached the Bank Confirmation Letter in order that this matter may finally be settled. 07-Jan-25 My email to Nomsa Mlambo - Please respond and PLEASE do not let this take any longer than necessary! 23-Jan-25 To date I have had no response!