My appalling experience with the Makro WhatsApp messaging service

The WhatsApp messaging service that Makro offers is terrible. I have censored the names of the workers involved but am willing to disclose them to their managers, if these managers are even competent enough to reply.

I had a delivery scheduled for Friday the 7th of February 2025 which I wanted to reschedule. At first, the person on the line named W**** said they could not reschedule my delivery despite an earlier SMS I received telling me I had until 8pm of that day to reschedule. After quoting this SMS they told me I could reschedule. I asked on the WhatsApp messaging service and W**** said she would schedule me for Monday the 10th. On Monday the 10th, I messaged the service again and asked if my order was coming, and T***** told me that my delivery was scheduled for Tuesday the 11th. This means they **** to me about when my delivery was scheduled for. On Tuesday the 11th, I tried using the WhatsApp messaging service again, and B******** said that they would need to contact the relevant department before giving me feedback. This feed back was not received before they closed the chat. This is despite me telling them to keep the chat open until they can give me the feedback, and replying within 5 minutes, despite their claim that the chat is only closed after 60 minutes of inactivity.

As I have demonstrated based on my experience, those behind the WhatsApp messaging service offered by Makro are *********** ****s and I do not recommend using this service.