BS
Boitumelo S
1 reviews | Active since Jan 2017
10 Jan 2025, 08:31
MX Q Pro 5G
Purchased the Android box MX Q Pro 5G it was delivered on the 30th of December 2024. Device not working, sent and email phoned makro no help. Today when we logged on the system it says the return date has passed.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
22 Jan 2025, 13:43Hi Boitumelo Sekwele,
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience . Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
Could you kindly confirm if you were assisted in getting the item returned?
Your feedback would be highly appreciated.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience . Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
Could you kindly confirm if you were assisted in getting the item returned?
Your feedback would be highly appreciated.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply22 Jan 2025, 13:43
Official
Hi Boitumelo Sekwele,
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience . Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
Could you kindly confirm if you were assisted in getting the item returned?
Your feedback would be highly appreciated.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience . Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
Could you kindly confirm if you were assisted in getting the item returned?
Your feedback would be highly appreciated.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
BS
Boitumelo S's updateReviewer Update
22 Jan 2025, 20:52The item was collected. But to date there is no communication. So I am in the dark as to what is happening!!!!
BS
Boitumelo S's update22 Jan 2025, 20:52
Reviewer Update
The item was collected. But to date there is no communication. So I am in the dark as to what is happening!!!!
Makro's replyOfficial
28 Jan 2025, 10:45Greetings Boitumelo,
We thank you for your patience and apologize for the delay in our response.
Please be informed that we have forwarded your concern to our returns department for further examination. We assure you that your issue is being addressed urgently, and we will promptly update you with more information once we receive additional details.
Please be on the lookout for an email from the relevant department and kindly inform us as soon as the return is resolved.
Best regards,
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp ***
Email: *** ***
We thank you for your patience and apologize for the delay in our response.
Please be informed that we have forwarded your concern to our returns department for further examination. We assure you that your issue is being addressed urgently, and we will promptly update you with more information once we receive additional details.
Please be on the lookout for an email from the relevant department and kindly inform us as soon as the return is resolved.
Best regards,
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp ***
Email: *** ***
Best regards,
Makro's reply28 Jan 2025, 10:45
Official
Greetings Boitumelo,
We thank you for your patience and apologize for the delay in our response.
Please be informed that we have forwarded your concern to our returns department for further examination. We assure you that your issue is being addressed urgently, and we will promptly update you with more information once we receive additional details.
Please be on the lookout for an email from the relevant department and kindly inform us as soon as the return is resolved.
Best regards,
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp ***
Email: *** ***
We thank you for your patience and apologize for the delay in our response.
Please be informed that we have forwarded your concern to our returns department for further examination. We assure you that your issue is being addressed urgently, and we will promptly update you with more information once we receive additional details.
Please be on the lookout for an email from the relevant department and kindly inform us as soon as the return is resolved.
Best regards,
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp ***
Email: *** ***
Best regards,