SS
Sharon S
1 reviews | Active since Jan 2014
09 Oct 2023, 15:35
Murky Makro
Today was my 10th call to Makro w.r.t. returns from a purchase online. MAK ***. They say they have refunded one item. I haven't received notifications that the money was put into my account via my banking app!!! They have NO info on the second item I returned. Today I made two calls. One was abruptly ended.8mins into the call and being put on hold. The second lasted 13 mins at which point my airtime was depleted. This does not include the emails I received promising!!!! that the matter is being looked into and will be settled soonest as ' I am important ' as a customer.
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Replies (2)
Makro's replyOfficial
09 Oct 2023, 16:47Good day Sharon,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply09 Oct 2023, 16:47
Official
Good day Sharon,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
SS
Sharon S's updateReviewer Update
12 Oct 2023, 07:32Thank you for reply. (FOUND IT.)
The rhetoric in this reply is a replica of that in the many emails I have already received. Also I notice that Makro has a dedicated Hellopeter Team. ?????????????
The rhetoric in this reply is a replica of that in the many emails I have already received. Also I notice that Makro has a dedicated Hellopeter Team. ?????????????
SS
Sharon S's update12 Oct 2023, 07:32
Reviewer Update
Thank you for reply. (FOUND IT.)
The rhetoric in this reply is a replica of that in the many emails I have already received. Also I notice that Makro has a dedicated Hellopeter Team. ?????????????
The rhetoric in this reply is a replica of that in the many emails I have already received. Also I notice that Makro has a dedicated Hellopeter Team. ?????????????