Multiple faulty items

I purchased a vacuum cleaner and water cooler / filter from Makro online store during April / May, for our Jhb office. When the vacuum arrived I noted that only the motor unit was in the box which had been sealed with none, other than Makro packaging tape (ie the box had clearly been opened and resealed). I reported this and was impressed with the initial response, the next day a delivery came from Makro and my cleaning lady opened the box when I had already left for CT. A few weeks later she brought to my attention that all the second delivery contained was a vacuum pipe, no pole or brush attachments. I had also subsequently purchased an Elegance freestanding water cooler and dispenser - turns out that when the filter bottle is filled, the water fills the cooler and any excess pours onto the floor - clearly the \float"doesn't stop the flow at all! I reported both these issues 2 weeks ago and still await feedback - I was even told I'd have to pay to send the items back because 3 weeks had elapsed since delivery which I was willing to accept if someone would contact me back!!"""