RD
Rupa D
1 reviews | Active since Jan 2018
18 Aug 2020, 16:40
Multinational Masstores ******** customers again
I purchased an item online from Makro using my Makro store card credit facility. The item was not suitable and so I called their helpline - was told I need to return the item to a store. I did that - had a document signed as receipt of the item from General Sale Manager. 1 month later and my store card account is still not credited - but of course payment was taken off at the beginning of the month even though I don’t possess the item any longer. Try to speak to queries and they hang up on me!! Multinational Massmart ******** customers again
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Replies (2)RD
Rupa D's updateReviewer Update
18 Aug 2020, 17:07I see that this is what it takes to get some response from makro - a public complaint.
the last time I spoke to anybody from Makro was over a week ago when a rep of your company called me. Today I spoke to enquiries and asked to speak to a supervisor only to have my call dropped - no return call from that department.
Shameful that a multinational company cannot have a better response time - lack of training and lack of will - but you will make sure to take my money at the month end.
the last time I spoke to anybody from Makro was over a week ago when a rep of your company called me. Today I spoke to enquiries and asked to speak to a supervisor only to have my call dropped - no return call from that department.
Shameful that a multinational company cannot have a better response time - lack of training and lack of will - but you will make sure to take my money at the month end.
RD
Rupa D's update18 Aug 2020, 17:07
Reviewer Update
I see that this is what it takes to get some response from makro - a public complaint.
the last time I spoke to anybody from Makro was over a week ago when a rep of your company called me. Today I spoke to enquiries and asked to speak to a supervisor only to have my call dropped - no return call from that department.
Shameful that a multinational company cannot have a better response time - lack of training and lack of will - but you will make sure to take my money at the month end.
the last time I spoke to anybody from Makro was over a week ago when a rep of your company called me. Today I spoke to enquiries and asked to speak to a supervisor only to have my call dropped - no return call from that department.
Shameful that a multinational company cannot have a better response time - lack of training and lack of will - but you will make sure to take my money at the month end.
RD
Rupa D's updateReviewer Update
20 Aug 2020, 10:25Thanks to Hello Peter - Makro finally resolved the issue.
Makes you wonder why it took them 1 month to do so?
If not for a complaint on a public platform like HelloPeter who knows what may have transpired.
Makro's reply below
Good day Rupa,
Trust you are well.
We just wanted to let you know that we have received feedback from our Finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 3-5 working days bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase as the bank usually backdates these payments.
Hope you find the above in order and apologies for any inconvenience caused.
Have a lovely day further.
Kind regards,Makro Hellopeter Team
Makes you wonder why it took them 1 month to do so?
If not for a complaint on a public platform like HelloPeter who knows what may have transpired.
Makro's reply below
Good day Rupa,
Trust you are well.
We just wanted to let you know that we have received feedback from our Finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 3-5 working days bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase as the bank usually backdates these payments.
Hope you find the above in order and apologies for any inconvenience caused.
Have a lovely day further.
Kind regards,Makro Hellopeter Team
RD
Rupa D's update20 Aug 2020, 10:25
Reviewer Update
Thanks to Hello Peter - Makro finally resolved the issue.
Makes you wonder why it took them 1 month to do so?
If not for a complaint on a public platform like HelloPeter who knows what may have transpired.
Makro's reply below
Good day Rupa,
Trust you are well.
We just wanted to let you know that we have received feedback from our Finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 3-5 working days bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase as the bank usually backdates these payments.
Hope you find the above in order and apologies for any inconvenience caused.
Have a lovely day further.
Kind regards,Makro Hellopeter Team
Makes you wonder why it took them 1 month to do so?
If not for a complaint on a public platform like HelloPeter who knows what may have transpired.
Makro's reply below
Good day Rupa,
Trust you are well.
We just wanted to let you know that we have received feedback from our Finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 3-5 working days bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase as the bank usually backdates these payments.
Hope you find the above in order and apologies for any inconvenience caused.
Have a lovely day further.
Kind regards,Makro Hellopeter Team