****** in Makro!!!

On Saturday 22 February my mother was ****** inside the Makro store. 2 Ladies acting as Makro staff offered her a discount on all her shopping. While confusing and distracting her on the way to the tills they disappeared with all her belongings.

The way Makro handled this was extremely disappointing. They were unable to find anything on their surveillance cameras claiming the incident happened in a "blind spot". We waited in the store for an hour for them to check the cameras and they claimed they could not see anything. In this time the ********* were still in the store. I could tell because the location of the phone was still in the store. I tried to call the phone and a lady answered. I could tell by the sounds on the phone that she was still in the store. Even after telling the security that the phone was still in the store they made no effort to prevent the lady from leaving the store with it. This is totally unacceptable

We then left the store and left our details with Richard Nyide (loss prevention officer) who was the staff member assisting us after the incident. He promised to give me feedback after checking the cameras. The next day I did not hear from him so I called him and still he said he could not see anything but would phone me back with feedback. The following day I still did not receive a phone call so I phoned him back again. Again he said he would phone me back the next day with feedback. I have still not received any follow-up calls from him and I am still waiting for feedback.

There have been a number of similar cases and they all happened in "blind spots". It is obvious that Makro staff are involved in some way. How could these ********* know where all the blind spots are? And to not be able to pick up anything on the surveillance cameras is unacceptable. The fact that the ladies were still in the store and Makro allowed them to leave is totally unacceptable!

I am extremely disappointed in Makro and the way they are handling this situation claiming absolutely no responsibility for this and not being able to give us any clarity as to who did this and not preventing them from leaving the store with our belongings.

I am still waiting for a phone call from Richard. It is clear he has forgotten about this and does not care to find out more