CM
Cornel M

1 reviews | Active since Oct 2012

10 Feb 2016, 10:57

Muddyfox 26\ Bike factory fault"

I bought two Muddyfox 26\ 21speed bicycles on Monday.<br> Both boxes were sealed with just three pieces of sellotape, which seemed a bit *****, as if it had been returned before and quickly half-heartedly resealed.<br> I have just gotten a chance to assemble the bikes this morning and both bikes have very faulty gears.<br> Neither of them will stay in gear for a second, they just keep jumping to other gears, and eventually the chain falls off.<br> Upon research I have noticed that a lot of people have had the same issue and professionals in the biking industry have told me,\" there's a gear shifter compatability problem, so the shifter does not match up with the gear system\". That may have something to do with the loud clunking noise.<br> I will be returning both of these bikes for a full refund, but just want to warn anyone thinking of buying a Muddyfox, Don't do it! <br> They're not the cheapest, but they are terribly made."

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Replies (1)
Makro
Makro's reply11 Feb 2016, 11:23
Official
Hello cornelmeyer88,


Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Your reference number for this complaint is: ***


Regards
Mmule Moropa