Mrs

Complaint Regarding Non-Delivery and Lack of Refund for Online Order

Dear Makro Online Team,

I am writing to formally lodge a complaint regarding an online order I placed with Makro three months ago. I ordered and paid for a 25kg bag of co**** salt, and although the payment was accepted, I have yet to receive the delivery.

Despite several emails and attempts to contact your customer service team via phone, I have received no response and no resolution. Furthermore, I have not been refunded for the undelivered product.

This level of service is extremely disappointing and unacceptable. I expected a reputable company like Makro to handle online orders with professionalism and efficiency. Based on this experience, I cannot recommend Makro for online shopping.

I demand an immediate refund or the delivery of the item I paid for. Please treat this matter with urgency.

Kind regards,