pvdm
petrus van der merwe
1 reviews | Active since Oct 2017
09 Sept 2019, 12:00
Mrewards what a lot of bull ... after spending 40k struggling to get a R200 rewards
Strange enough last night i was watching "Kampkos" that Makro sponsors, and they go on about grate service, value for money and quality products, what a lot of lies.
You have one person in Makro centurion that know's what grate service is and that's the manager Sharon, the rest of your staff is super pathetic. I was there Saturday again and Sharon was off and the whole place falls apart.
This Mrewards what a pot of bull .................
I already phoned last week Thursday about this matter and only half of the inquiry was done
1. we have a macro credit card, after a huge fight they loaded my 1%rewards today 2. I bought a tent that had a massive board on saying that you get R200 mrewards if you buy it, after a huge fight like i said still nothing.
I know it's not a lot but for a person that spended more than R40 000 and horrible service that would have been the smallest thing to make one feel better now I need to even fight for my reward because I preferred to buy even thing from new kitchen appliances to all our camping equipment and trailer from you, is that how one get treated?
do you rather want the people that spend R1000 every month in your store because those are the people that don't expect service and rewards than people spending 40k a month
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
11 Sept 2019, 12:25Good day Petrus,
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
We have already escalated this to our MRewards department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
Apologies once again for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team
We have already escalated this to our MRewards department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
Apologies once again for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team
Makro's reply11 Sept 2019, 12:25
Official
Good day Petrus,
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
We have already escalated this to our MRewards department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
Apologies once again for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team
We have already escalated this to our MRewards department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
Apologies once again for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team
pvdm
petrus van der merwe's updateReviewer Update
11 Sept 2019, 16:37even complaints department is issueless....
Otsiele Boikanyo what a knob, asked to be called in 5 min because I'm driving he phoned back 5 hours later and couldn't take the call and never again to just receive this email:
Otsiele Boikanyo what a knob, asked to be called in 5 min because I'm driving he phoned back 5 hours later and couldn't take the call and never again to just receive this email:
From: Otsiele Boikanyo (Makro Care) [mailto:***]
Sent: 10 September 2019 12:52
To: Franco Bezuidenhout <***>
Subject: [Makro] Re: Hellopeter: Mrewards what a lot of bull ... after spending 40k struggling to get a R200 rewards
Sent: 10 September 2019 12:52
To: Franco Bezuidenhout <***>
Subject: [Makro] Re: Hellopeter: Mrewards what a lot of bull ... after spending 40k struggling to get a R200 rewards
##- Please type your reply above this line -##
Your request (260368) has been updated. To add additional comments, reply to this email.
| | | Otsiele Boikanyo (Makro) Sep 10, 12:52 SAST Good day Petrus,
I hope all is well?
Kindly note that I tried calling you as requested but my call went unanswered. We need to know as to when was the tent purchased in order for us to investigate further on this query. I'm aware that the Makro card number provided is for Mr. Jan George Benzuidanhont (I stand to be corrected) and it was registered for Rewards on the 4th of this month, therefore, the reward points that reflects are for the purchases made on and after the day of registration only.
Looking forward to your prompt response. Warm Regards
Makro Support Team Consultant- Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***/ ***
WhatsApp: ***
Email: mailto:***:http://www.makro.co.za
so *********** to not even being able to spell our surname, the knob contradict himself in the mail over and over again
we were told to use my husband J.G Bezuidenhout makro card and my mcredit card, we got the mcredit reward for the same transaction, but the reward for the tent we bought in the same transaction we don't qualify for, how do you qualify for the one and not for the other out the same transaction.
I'm so tired of this mater please provide me with a ref number so I can ask the National consumer council to see if Makro is treating us fairly because you guys keep contradicting yourself
I hope all is well?
Kindly note that I tried calling you as requested but my call went unanswered. We need to know as to when was the tent purchased in order for us to investigate further on this query. I'm aware that the Makro card number provided is for Mr. Jan George Benzuidanhont (I stand to be corrected) and it was registered for Rewards on the 4th of this month, therefore, the reward points that reflects are for the purchases made on and after the day of registration only.
Looking forward to your prompt response. Warm Regards
Makro Support Team Consultant- Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***/ ***
WhatsApp: ***
Email: mailto:***:http://www.makro.co.za
so *********** to not even being able to spell our surname, the knob contradict himself in the mail over and over again
we were told to use my husband J.G Bezuidenhout makro card and my mcredit card, we got the mcredit reward for the same transaction, but the reward for the tent we bought in the same transaction we don't qualify for, how do you qualify for the one and not for the other out the same transaction.
I'm so tired of this mater please provide me with a ref number so I can ask the National consumer council to see if Makro is treating us fairly because you guys keep contradicting yourself
pvdm
petrus van der merwe's update11 Sept 2019, 16:37
Reviewer Update
even complaints department is issueless....
Otsiele Boikanyo what a knob, asked to be called in 5 min because I'm driving he phoned back 5 hours later and couldn't take the call and never again to just receive this email:
Otsiele Boikanyo what a knob, asked to be called in 5 min because I'm driving he phoned back 5 hours later and couldn't take the call and never again to just receive this email:
From: Otsiele Boikanyo (Makro Care) [mailto:***]
Sent: 10 September 2019 12:52
To: Franco Bezuidenhout <***>
Subject: [Makro] Re: Hellopeter: Mrewards what a lot of bull ... after spending 40k struggling to get a R200 rewards
Sent: 10 September 2019 12:52
To: Franco Bezuidenhout <***>
Subject: [Makro] Re: Hellopeter: Mrewards what a lot of bull ... after spending 40k struggling to get a R200 rewards
##- Please type your reply above this line -##
Your request (260368) has been updated. To add additional comments, reply to this email.
| | | Otsiele Boikanyo (Makro) Sep 10, 12:52 SAST Good day Petrus,
I hope all is well?
Kindly note that I tried calling you as requested but my call went unanswered. We need to know as to when was the tent purchased in order for us to investigate further on this query. I'm aware that the Makro card number provided is for Mr. Jan George Benzuidanhont (I stand to be corrected) and it was registered for Rewards on the 4th of this month, therefore, the reward points that reflects are for the purchases made on and after the day of registration only.
Looking forward to your prompt response. Warm Regards
Makro Support Team Consultant- Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***/ ***
WhatsApp: ***
Email: mailto:***:http://www.makro.co.za
so *********** to not even being able to spell our surname, the knob contradict himself in the mail over and over again
we were told to use my husband J.G Bezuidenhout makro card and my mcredit card, we got the mcredit reward for the same transaction, but the reward for the tent we bought in the same transaction we don't qualify for, how do you qualify for the one and not for the other out the same transaction.
I'm so tired of this mater please provide me with a ref number so I can ask the National consumer council to see if Makro is treating us fairly because you guys keep contradicting yourself
I hope all is well?
Kindly note that I tried calling you as requested but my call went unanswered. We need to know as to when was the tent purchased in order for us to investigate further on this query. I'm aware that the Makro card number provided is for Mr. Jan George Benzuidanhont (I stand to be corrected) and it was registered for Rewards on the 4th of this month, therefore, the reward points that reflects are for the purchases made on and after the day of registration only.
Looking forward to your prompt response. Warm Regards
Makro Support Team Consultant- Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***/ ***
WhatsApp: ***
Email: mailto:***:http://www.makro.co.za
so *********** to not even being able to spell our surname, the knob contradict himself in the mail over and over again
we were told to use my husband J.G Bezuidenhout makro card and my mcredit card, we got the mcredit reward for the same transaction, but the reward for the tent we bought in the same transaction we don't qualify for, how do you qualify for the one and not for the other out the same transaction.
I'm so tired of this mater please provide me with a ref number so I can ask the National consumer council to see if Makro is treating us fairly because you guys keep contradicting yourself
pvdm
petrus van der merwe's updateReviewer Update
25 Sept 2019, 15:45Ashleigh Panday is amazing and she actually listens and resolves your problem and out standing service
pvdm
petrus van der merwe's update25 Sept 2019, 15:45
Reviewer Update
Ashleigh Panday is amazing and she actually listens and resolves your problem and out standing service