Mrewards program support shocking!

My experience of mrewards for a start was just disappointing. I went into rivers ands on Sunday 16th December and I had my app up and running! After R9000 worth of groceries of which some products were eligible for mrewards my app has not updated! I phoned the national call center and I have had no feedback till today as to what the problem is! For a national wholesaler with strong market share! Makro you have to work on training your staff to be more shopper centric! Or else they will **** a legendary household brand! Of course my shopper loyalty is diminished since and if anyone cares to savour my shopper loyalty you are welcome to contact me with a reasonable solution...