mRewards not allocated

I am so disappointed that mrewards were not allocated to me on the premise that I did not "register" for rewards. I have the app and logged in once my order was received to check for rewards and nothing was loaded! The team tells me I needed to register on the app at the time of purchase! The registration they speak of is merely logging in with your existing online profile credentials! Hardly a registration! I am not a new customer and thus qualify for rewards using my current shopping profile on the app is my understanding. YES, I understand that is NOT the way YOUR user experience is designed. I contacted the customer care team about this the very next day. The solution was that I drive over 200KMs to a store to physically verify myself as a customer to have the rewards loaded onto my profile!!! this is the audacious solution proposed by your rude support management! This deviates from the normal user journey and is so misleading. I made the decision to purchase this from Makro online because of this reward.