Mr Ryan Brown

Purchased goods on the 10/12/19. After 10 days i got a call from the Makro in Pololwane. I informed them i am in Fourways. I then called the call center to cancel the order as there was no confirmation of any delivery. The Makro app confirmed it was concluded but i had not received anything. I called the call center to inform them if the situation with no feedback. I then canceled the order out of frustration on the 26/12/2019- After many calls in January and messages on face book i was informed i can only get my refund once the delivery company had returned the parcel- I informed them that i had no control over who they used and why am i being jeopardized. After 4 Hour call center calls I eventually got hold of a manger who said he process the refund. After 10 days I informed them i still did not receive my refund. I then on the 20 of Feb sent my bank statements to show that i did not get my money back. A week later with 5 emails and no response where my refund was. I have all mails call logs and references on this.

I was now informed today that i must check the day I ordered the product as the refund could have been back dated. The funny thing is that the statement shows when I purchased the product from Makro. This is how you handle problems. I have mails - Messages - Phone calls- The time alone here as cost me aswell as interest charged on my Credit Card. Makro sent me a payment reference- But i was not paid. Almost 3 Months now- I purchased a lot of good from Makro as i help with charity work- we spent 15 th rand in December last year . Actually in shock that no one can help you- Call Centres never call back - never leave messages - Email with 4 days response. messages on Facebook- with 5 days response time.

Makro i have all my evidence to prove the poor or lack of service. I have to pay for goods before leaving the store but for the customer you seem think it way to treat clients. Ref 530710