mr Piet Smit

I ordered online from Makro. after I placed my order and received a confirmation email I saw that the address on the order was incorrect, this after I changed it. The lady insured me that my address was changed and that the order will be delivered to the correct address. On the 6th of December the order was delivered to the wrong address, this after I asked and was insured that this would not happen. I am sure the recording will also confirm this. I tried to contact the people at that adress and they insured me nothing was delivered to their address. I Phoned Makro immediately and notified them and have been phoning daily just to be cut off. Who is at fault, not me . This was my grandsons Christmas gift what do I tell this little boy. I am a pensioner and saved to buy him a gift now he is not getting it due to someone Elses negligence. I would like to get a answer please since I am not getting any reply form Makro itself. very very bad customer service.