CJ
Chevonne J
1 reviews | Active since Feb 2020
11 Dec 2025, 11:08
Mould cheese
Disgusted. I purchased groceries at the end of November, 2 December when I wanted to open the cheese I saw that it was mould on the inside of the packaging, at this point it was still a closed packet, I sent you an email immediately along with pictures . To date I haven’t received any response from the email address provided on invoice for any queries. I called your call centre, national gave me a number of *** who advised that they cannot direct my call to the store because they are in inbound call centre. They gave me the number of the store *** but this number just rings and rings forever. Please refund my cheese
Helpful (0)
Replies (6)0
Replies (6)
Makro's replyOfficial
11 Dec 2025, 12:58Hi Chevonne,
We apologize for the mould found in the sealed cheese packet and for the difficulties you experienced when trying to reach our support channels.
As this is an in‑store matter, the refund can only be processed directly at the store where the purchase was made.
Please visit the store with your proof of purchase and since it the item has been disposed of, the photos should be suffice.
Kind regards,
Makro Social media
We apologize for the mould found in the sealed cheese packet and for the difficulties you experienced when trying to reach our support channels.
As this is an in‑store matter, the refund can only be processed directly at the store where the purchase was made.
Please visit the store with your proof of purchase and since it the item has been disposed of, the photos should be suffice.
Kind regards,
Makro Social media
Best regards,
Makro's reply11 Dec 2025, 12:58
Official
Hi Chevonne,
We apologize for the mould found in the sealed cheese packet and for the difficulties you experienced when trying to reach our support channels.
As this is an in‑store matter, the refund can only be processed directly at the store where the purchase was made.
Please visit the store with your proof of purchase and since it the item has been disposed of, the photos should be suffice.
Kind regards,
Makro Social media
We apologize for the mould found in the sealed cheese packet and for the difficulties you experienced when trying to reach our support channels.
As this is an in‑store matter, the refund can only be processed directly at the store where the purchase was made.
Please visit the store with your proof of purchase and since it the item has been disposed of, the photos should be suffice.
Kind regards,
Makro Social media
Best regards,
CJ
Chevonne J's updateReviewer Update
11 Dec 2025, 13:12I live extremely far from your store. I go there once a month because the Makro close to me does not sell meat. The distance is 17km , will you also cover the uber cost to and from your store?
CJ
Chevonne J's update11 Dec 2025, 13:12
Reviewer Update
I live extremely far from your store. I go there once a month because the Makro close to me does not sell meat. The distance is 17km , will you also cover the uber cost to and from your store?
Makro's replyOfficial
12 Dec 2025, 12:04Please note that this is a social media platform, and we are unable to cover charges related to Uber transport.
In such instances, we advise customers to carefully check their items upon checkout.
Please confirm if you were able to make contact with the store.
We open to finding a solution to resolve this matter.
In such instances, we advise customers to carefully check their items upon checkout.
Please confirm if you were able to make contact with the store.
We open to finding a solution to resolve this matter.
Best regards,
Makro's reply12 Dec 2025, 12:04
Official
Please note that this is a social media platform, and we are unable to cover charges related to Uber transport.
In such instances, we advise customers to carefully check their items upon checkout.
Please confirm if you were able to make contact with the store.
We open to finding a solution to resolve this matter.
In such instances, we advise customers to carefully check their items upon checkout.
Please confirm if you were able to make contact with the store.
We open to finding a solution to resolve this matter.
Best regards,
CJ
Chevonne J's updateReviewer Update
12 Dec 2025, 14:29You can provide a voucher. The uber suggestion was me being sarcastic. I’m actually extremely upset with Makro since I spend 1000s of rands every month at our store
CJ
Chevonne J's update12 Dec 2025, 14:29
Reviewer Update
You can provide a voucher. The uber suggestion was me being sarcastic. I’m actually extremely upset with Makro since I spend 1000s of rands every month at our store
CJ
Chevonne J's updateReviewer Update
12 Dec 2025, 14:29And no I have been trying since 2nd December to get this sorted out. The stores phone just rings
CJ
Chevonne J's update12 Dec 2025, 14:29
Reviewer Update
And no I have been trying since 2nd December to get this sorted out. The stores phone just rings
Makro's replyOfficial
12 Dec 2025, 15:43We will reach out to the store again and request that they provide feedback to you as soon as any new information becomes available.
Once again, we apologize for the inconvenience caused in this matter.
Regards,
Makro Social Media Team
Once again, we apologize for the inconvenience caused in this matter.
Regards,
Makro Social Media Team
Best regards,
Makro's reply12 Dec 2025, 15:43
Official
We will reach out to the store again and request that they provide feedback to you as soon as any new information becomes available.
Once again, we apologize for the inconvenience caused in this matter.
Regards,
Makro Social Media Team
Once again, we apologize for the inconvenience caused in this matter.
Regards,
Makro Social Media Team
Best regards,