MOST USELESS ONLINE RETAILER

I placed an order on the 24th of January, it was delivered on the 27th of January, but incorrect item delivered as displayed on the website. Makro does not seem to want to help me with the direct contact on their "3rd party supplier" so Makro allows people to advertise on their website and supply no gaurantee to customers in such cases that I logged a call the same day for return to be collected on the 30th of January. Their supplier has not responding until today, Makro is like we have escalated it, this is so incompetend, rather pick up the phone and call the supplier! Makro also promised that they will arrange a courier and still didn't. This is the type of service means that Makro can't actually hande the market, their marketing and call centre is "UNQUALIFIED STAFF" and incompetend.