ET
Estelle T
1 reviews | Active since Mar 2010
24 Sept 2015, 12:50
Most useless customer service ever!
How many time are we supposed to have the same conversation with Makro and RCS about payments??? We pay both Makro accounts every month and have never missed a payment. Then all of a sudden Makro starts taking double payments when we swipe our debit card and then RCS starts calling saying we havent paid and is more than 3 months behind in payment. If one of you people dare call us again about payment after we have faxed bank statements and makro statements proving payments have never been missed, we will get a lawyer.
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Makro's replyOfficial
25 Sept 2015, 07:21Hello clacton,
Thank you for taking time to contact us. We have escalated your complaint to RCS group.
RCS, is the credit provider, who underwrites our Credit Card. They are a registered credit provider in South Africa and as such have to comply with all NCA Rules and Regulations as required by law. RCS will be in a much better position to answer your questions relating to your query. Please do not hesitate to contact our Customer Service Department telephonically on *** or via e-mail ***
Regards
Mmule Moropa
Thank you for taking time to contact us. We have escalated your complaint to RCS group.
RCS, is the credit provider, who underwrites our Credit Card. They are a registered credit provider in South Africa and as such have to comply with all NCA Rules and Regulations as required by law. RCS will be in a much better position to answer your questions relating to your query. Please do not hesitate to contact our Customer Service Department telephonically on *** or via e-mail ***
Regards
Mmule Moropa
Makro's reply25 Sept 2015, 07:21
Official
Hello clacton,
Thank you for taking time to contact us. We have escalated your complaint to RCS group.
RCS, is the credit provider, who underwrites our Credit Card. They are a registered credit provider in South Africa and as such have to comply with all NCA Rules and Regulations as required by law. RCS will be in a much better position to answer your questions relating to your query. Please do not hesitate to contact our Customer Service Department telephonically on *** or via e-mail ***
Regards
Mmule Moropa
Thank you for taking time to contact us. We have escalated your complaint to RCS group.
RCS, is the credit provider, who underwrites our Credit Card. They are a registered credit provider in South Africa and as such have to comply with all NCA Rules and Regulations as required by law. RCS will be in a much better position to answer your questions relating to your query. Please do not hesitate to contact our Customer Service Department telephonically on *** or via e-mail ***
Regards
Mmule Moropa