Most shameful service

On the 25 May 2020 at about 11:20 I was at makro ottery branch to purchase a TV. While looking at the tvs on display, I helped a elder lady and explained to her what a smart TV was then I went to look at the TV I initially came for. I asked someone to call for assistance and was told they'll be with me. Waiting and seeing people being served that came after me, I eventually went to stand by a consultant named Calvin, and asked if they at least had stock of the TV I wanted. He said he'd go check for me and wrote the code down and assured me he'll go look for my 40 inch because there was a customer that was looking for a 43 inch. He came back and told me there was none in stock. I stepped back to look at the tvs only to see the same consultant that told me there was no stock, giving the exact TV I asked for to a guy accompanied by a law enforcement officer. One of my family members went up to them and asked why they got it when we were there long before the officer and was told there was none left. The consultant said nothing and the officer gave us a bad stare. The law enforcement officer then left because he only wanted to get the guy that was accompanying him in the doors without waiting in line for the tv.

At this point I was very upset because I initially came for the 40 inch and requested it, where the officer came in for something else and decide to settle. I've been waiting for over an hour to be assisted, no exaggeration to the time, and someone who just stepped in got served before me and recieved what I asked for. I feel there was a form of bias in this because it was seen as to rather make the officer happy than a ordinary person.

My father was with, then went to the guy and spoke with him.. And half an hour later the guy brought out the TV that I asked for after telling me that there was no stock. So I'm not sure if he prefers to serve males over females or if it's because my father was a policeman as well..

But I feel like this was absolutely pathetic and shameful service.