Most ridiculers TCF received from Makro Strubens Valley

I bought 2 laptops at Makro online, which I collected from Makro Strubensvel. The laptops were bought for my kids.

one laptop has not worked, I returned it to Makro, and they replaced it. The Laptop received did not work for at least 4 months, and it stopped charging.

on the 21 of May, I returned the Laptop for assessment. Makro returns collected the laptop and it was kept for 2 weeks. I received an SMS stating that the laptop is ready for collection. I was happy to go and collect the laptop as now my daughter will use it for her lessons.

when I arrive at Makro, the attitude I received was very appalling, firstly the personnel were rude and did not know how to talk politely respond. secondly, the manager told me outright that they cannot replace the laptop.

what concerns me is that the laptop was handed in with a problem, the preliminary assessment was done and I was informed that the laptop will be sent for repairs. the Repair returned the laptop without any assessment to determine the issues. I was just informed that due to the charger being broken the backend did not even bother with assessing the Laptop. Further to this the manner and attitude I received from the manager and the staff were so terrible when handing in the laptop, I was not told that the charger is the problem.

my daughter is writing an exam yet there is no laptop to use due to the incompetency I received and the attitude.

I would like proper service and answers to how a customer can be treated like this. What is Makro's TCF? could the attitude and service received contravene the consumer protection act?