Most pathetic service ever!!!! no customer relations!

I have never experienced such pathetic service! i would strongly warn people against buying anything from Makro Online. I went to the store to search for a trampoline for my son for Christmas. My son is downsyndrome, and loves jumping. his old trampoline had some springs torn out. as i approached one of the floor staff, i asked them about the trampolines and explained everything, he showned me the trampoline in the leaflet and said this would be my best option. i asked him if it will be big enough for a 14 year old and he said YES. So I orderder it but i still couldnt figure out how big it is by the measurements provided online. i asked 3 people how big it is, they werent sure, but two said its quite big, and one said its very small. long story short, it came after Christmas and when I opened it it was a baby trampoline. I went to Wonderboom South Marko's online department wanting to give it back, they refused! the said i should log a call. i said i already did but i dont get ANY feedback. i then started sending endless emails. in April my emails were eventually answered and I was promised that the trampoline would be picked up - a date scheduled for 3 July 2025. almost 7 MONTHS later - which is REDICULOUS!!!! Guess what, the 3rd July came and went, no one picked up. i contacted The Courier Guy - Makro didnt provide them with an address, they tried to call me three times (numbers showed spam through Truecaller) they then called Makro and obtained my address. the came to my provided address (which is my office where I am during the day) after hours and found it closed. they then cancelled the pick up! i am fed up and beyond frustrated with this issue. i want Makro to collect the **** the sold me, and to refund me so that i can buy my son another trampoline, a Christmas present after 7 months!!!! i just dont get any customer support or service!!! please do not use this service, be warned!!!!