DN
Duan-Nico Nel
1 reviews | Active since May 2014
01 Jul 2020, 10:57
Most pathetic service ever, First thing I ever want to return and now the service is so pathetic nobody get backs to you
Good Day,
I have logged a return, the fridge I bought was scratched and is to big for the new place i moved into,
I keep on phoning each day holding on for long periods and holding on, everyone say they will get back to me but never get back to me,
are you trying to boycott the 14day return policy? or is the people *********** to assist?
How long must I still wait the return was logged on the day of delivery already Saturday 27/06/2019, now 4 days later still no feedback. get this sorted out
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
06 Jul 2020, 13:16Good day Duan-Nico,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jul 2020, 13:16
Official
Good day Duan-Nico,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
DN
Duan-Nico Nel's updateReviewer Update
06 Jul 2020, 13:28Good Day,
Please I've been phoning everyday trying to get this problem solved and to buy a new fridge because I'm still sitting without an fridge, because i'm still waiting for your team to help get this sorted,
I really hope you guys are going to get this sorted now because this is ongoing since the 27th already.
Your soonest response will be highly appreciated.
Please I've been phoning everyday trying to get this problem solved and to buy a new fridge because I'm still sitting without an fridge, because i'm still waiting for your team to help get this sorted,
I really hope you guys are going to get this sorted now because this is ongoing since the 27th already.
Your soonest response will be highly appreciated.
DN
Duan-Nico Nel's update06 Jul 2020, 13:28
Reviewer Update
Good Day,
Please I've been phoning everyday trying to get this problem solved and to buy a new fridge because I'm still sitting without an fridge, because i'm still waiting for your team to help get this sorted,
I really hope you guys are going to get this sorted now because this is ongoing since the 27th already.
Your soonest response will be highly appreciated.
Please I've been phoning everyday trying to get this problem solved and to buy a new fridge because I'm still sitting without an fridge, because i'm still waiting for your team to help get this sorted,
I really hope you guys are going to get this sorted now because this is ongoing since the 27th already.
Your soonest response will be highly appreciated.