Most PATHETIC Service

Some time ago I purchased a fridge online and paid for it upfront with the delivery fee included. Over a month later I had still not received it, everyday for two weeks I sat on the phone to the Makro help line spending at least an hour on the phone waiting to finally speak to a representative. Each time various representatives promised to get back to me as where this fridge was and when it might be delivered.... Each time no one bothered to get back to me. Eventually I found out where the fridge was being stored, personally drove there, waited while a member of staff found the fridge, had him invoice it and then finally the next afternoon it was delivered. The most pathetic part is that the Makro staff told me this is a common occurance and suggested I collect the fridge myself. I even contacted the Service Manager who promised to pass it on and also did nothing!

Makro your service is absolutely disgusting - don't offer things like delivery when you are not willing to deliver. Don't bother with representatives when they do nothing to assist customers.