DN
Duan-Nico Nel
1 reviews | Active since May 2014
06 Jul 2020, 15:39
Most pathetic ONLINE service and *********** people I ever came across
Guys please arrange my Credit, I'll bring the damn fridge back my self I'll arragne soemone to bring the fridge back to the store, I'll take a new fridge pay the diferrence so I can just get this done, I can't keep on phoning and phoning call after call and email after email for the hope taht someone will in some years to come assist me.
PLEASE ARRANGE MY CREDIT SO THAT I CAN BUY A NEW FRIDGE ONCE I ARRIVE AT THE STORE WITH THE OTHER. I WANT FEEDBACK SOONEST PLEASE
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
06 Jul 2020, 16:55Good day Duan-Nico,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jul 2020, 16:55
Official
Good day Duan-Nico,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
DN
Duan-Nico Nel's updateReviewer Update
07 Jul 2020, 17:05Now once again,
I guy phoned me this morning just after 8 Bongi Nkosi, promising the fridge will be picked up today, after phoning numerous times he doesn't get back to me or the phone just rings, after speaking to the 'manager' now Vincent, he confirmed now 17:00 in the afternoon that it won't be picked up today, guys come on what type of service is this?
Now they talking about 7 days for the credit to be processed and then after I received the credit I need to order a new fridge that will take another 10-14 working days? Really I can't wait this long,
This service of Makro is so bad, I will never advise anyone to buy from them online.
This is going on since the 27th of last month!!! still NO FRIDGE!!!
Can someone please just assist in this regard? Please credit the store, I will pay the difference for the new fridge because it more expense than this one I JUST NEED A FRIDGE ASAP
I guy phoned me this morning just after 8 Bongi Nkosi, promising the fridge will be picked up today, after phoning numerous times he doesn't get back to me or the phone just rings, after speaking to the 'manager' now Vincent, he confirmed now 17:00 in the afternoon that it won't be picked up today, guys come on what type of service is this?
Now they talking about 7 days for the credit to be processed and then after I received the credit I need to order a new fridge that will take another 10-14 working days? Really I can't wait this long,
This service of Makro is so bad, I will never advise anyone to buy from them online.
This is going on since the 27th of last month!!! still NO FRIDGE!!!
Can someone please just assist in this regard? Please credit the store, I will pay the difference for the new fridge because it more expense than this one I JUST NEED A FRIDGE ASAP
DN
Duan-Nico Nel's update07 Jul 2020, 17:05
Reviewer Update
Now once again,
I guy phoned me this morning just after 8 Bongi Nkosi, promising the fridge will be picked up today, after phoning numerous times he doesn't get back to me or the phone just rings, after speaking to the 'manager' now Vincent, he confirmed now 17:00 in the afternoon that it won't be picked up today, guys come on what type of service is this?
Now they talking about 7 days for the credit to be processed and then after I received the credit I need to order a new fridge that will take another 10-14 working days? Really I can't wait this long,
This service of Makro is so bad, I will never advise anyone to buy from them online.
This is going on since the 27th of last month!!! still NO FRIDGE!!!
Can someone please just assist in this regard? Please credit the store, I will pay the difference for the new fridge because it more expense than this one I JUST NEED A FRIDGE ASAP
I guy phoned me this morning just after 8 Bongi Nkosi, promising the fridge will be picked up today, after phoning numerous times he doesn't get back to me or the phone just rings, after speaking to the 'manager' now Vincent, he confirmed now 17:00 in the afternoon that it won't be picked up today, guys come on what type of service is this?
Now they talking about 7 days for the credit to be processed and then after I received the credit I need to order a new fridge that will take another 10-14 working days? Really I can't wait this long,
This service of Makro is so bad, I will never advise anyone to buy from them online.
This is going on since the 27th of last month!!! still NO FRIDGE!!!
Can someone please just assist in this regard? Please credit the store, I will pay the difference for the new fridge because it more expense than this one I JUST NEED A FRIDGE ASAP