Most disrespectful and unprofessional service

Worst customer service I have ever received in my entire life !!! This is so disappointing.. bought a laptop from Makro online after the laptop switching off by itself and erasing all my data and cost my exam I have been struggling to get assistance!!

1st they wanted me to bring the laptop to store which is in Sandton , which is totally unacceptable how can you sell something online and deliver the item at my home but now I have to drive +300 km to bring it in for repairs ?

It took me 3 weeks to get someone to assist me in picking up the laptop and to book it in for repairs. I haven’t received a confirmation or anything from Makro.

Its been a week from when they picked up the laptop I phoned again to get feedback and just confirmation that the laptop is booked in and the return department is unable to assist me as they are not able to see where the return is?

Where is my laptop ??? Why is it so difficult to assist the customers and the staff I have never in my life had to speak to such rude person over the phone !!! Very very unprofessional and disrespectful!

Makro promised to phone me back and yet I still haven't received a call!