Most disgusting service from makro and the courier service they are using

I previously sent a complaint about the disgusting service I am receiving from makro on line. The matter was not resolved so I logged a return. To date my parcel has not been picked up. On the 12.13.2023 the driver from the courier guy called me asking if my parcel is ready for collection and this was after 5pm then he ran out of airtime so I called him back. He asked me how many boxes so I told him 3 then he rep**** that he does not have space in his bakkie for 3 boxes. I called makro and complained but no response. The driver from the courier guy told me he will pick up at 9am on the 13.12.2023. I waited until 9.40am and called him he says he doesn't have space again so I asked for his company number and he says he doesn't know the number I must check on the way bill. WHAT BULL****