MOST DISGUSTING SERVICE

I purchased an Air Fryer online, I paid in full for the item - It was delivered a week later and when I opened it, it was a used item, it was damaged and the were food residue all over the machine, the oil was still laying thick inside of the Air Fryer. I contacted them to complain about it, they were quick to collect the used Air Fryer and all of them just pull their shoulders up with regards to the new Air Fryer that needs to be delivered, and now after another week, I still don't have my Air Fryer - I have phoned and emailed hundreds of times and I am just being ignored, I am not getting the item that I paid for and quite frankly I now see this as theft as I am also not getting a refund. I am fuming with Makro - This is the most horrible, disgusting service that I have ever received - I will NEVER support Makro again