HS
Hilmar S
1 reviews | Active since Mar 2009
06 Nov 2015, 13:23
More that 2 weeks since placing an order
I placed and paid for an order more than 2 weeks ago (22/10) through your online service. I still haven't received the order, neither have I received any feedback or response after sending numerous status requests via various methods, incl. email and online forms.<br> Are you in the habit of taking people's money and not providing them with their purchased goods or even provide feedback of why said goods have not been delivered?<br> I need my money refunded so that I can take my business elsewhere.<br> Appalling service.<br>
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Replies (1)
Makro's replyOfficial
06 Nov 2015, 15:44Hello hilmarsm,
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
I believe our Online Support Agent ( Sarisha Govender) has been in contact with you and you agreed on a substitute since we are out of store of the required item.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
I believe our Online Support Agent ( Sarisha Govender) has been in contact with you and you agreed on a substitute since we are out of store of the required item.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa
Makro's reply06 Nov 2015, 15:44
Official
Hello hilmarsm,
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
I believe our Online Support Agent ( Sarisha Govender) has been in contact with you and you agreed on a substitute since we are out of store of the required item.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
I believe our Online Support Agent ( Sarisha Govender) has been in contact with you and you agreed on a substitute since we are out of store of the required item.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa