NZ
Nod Z
1 reviews | Active since Jul 2019
31 Jul 2019, 10:23
....more like ***ro
After waiting longer than two weeks for a late delivery and numerous unresolved phone calls and promises Makro finally delivered the product I paid for...only it was the wrong product :( In a Machiavellian twist Makro referred to the incorrect delivery as an 'upgrade'. Makro now expects me to fill in forms and wait for the collection of their incorrect delivery before even entertaining the idea of replying to my request for a refund or replacement. Seriously considering taking legal action after going through the Consumers Protection Act.
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Makro's replyOfficial
31 Jul 2019, 10:58Good day Nod,
Thank you for your review.
Please be advised that in order to refund or replace, we have to collect the unwanted order first. Our team is currently working on the substitutions as advised over the phone earlier this morning and if there are substitutions, we will contact you, if not, we will advise on the refund.
Kind Regards,
Makro Hellopeter Team
Thank you for your review.
Please be advised that in order to refund or replace, we have to collect the unwanted order first. Our team is currently working on the substitutions as advised over the phone earlier this morning and if there are substitutions, we will contact you, if not, we will advise on the refund.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply31 Jul 2019, 10:58
Official
Good day Nod,
Thank you for your review.
Please be advised that in order to refund or replace, we have to collect the unwanted order first. Our team is currently working on the substitutions as advised over the phone earlier this morning and if there are substitutions, we will contact you, if not, we will advise on the refund.
Kind Regards,
Makro Hellopeter Team
Thank you for your review.
Please be advised that in order to refund or replace, we have to collect the unwanted order first. Our team is currently working on the substitutions as advised over the phone earlier this morning and if there are substitutions, we will contact you, if not, we will advise on the refund.
Kind Regards,
Makro Hellopeter Team
Best regards,