KV
Karel V
1 reviews | Active since Feb 2016
15 Apr 2019, 09:43
More empty promises
After again failed lies it has been brought to my attention that the package is at the courier. Which is ones again empty promises. After promise of Delivery will be done Friday 12 April we are now on the 15th and no feedback, no item and long stories about the refund. Courier service still has no item and this has to be shipped from cape town to Pretoria after feedback from numerous people from Makro that the item is with the courier service. Phone bill running high with calls to no change in matter. Looks like Makro is happy to take your money but do not supply product or service.......
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Makro's replyOfficial
15 Apr 2019, 10:56 Good day Karel,
Thank you for raising your concerns with us and for bringing this matter to our attention.
We humbly apologize that the delivery of your order didn't take place as expected and for the overall service.
Kindly be advised that I have escalated your matter to our seller and I was informed that indeed the item is with our couriers.
Please allow me to follow up with them so that I can get to the bottom of this.
Kind Regards
Makro Hellopeter Team
Thank you for raising your concerns with us and for bringing this matter to our attention.
We humbly apologize that the delivery of your order didn't take place as expected and for the overall service.
Kindly be advised that I have escalated your matter to our seller and I was informed that indeed the item is with our couriers.
Please allow me to follow up with them so that I can get to the bottom of this.
Kind Regards
Makro Hellopeter Team
Best regards,
Makro's reply15 Apr 2019, 10:56
Official
Good day Karel,
Thank you for raising your concerns with us and for bringing this matter to our attention.
We humbly apologize that the delivery of your order didn't take place as expected and for the overall service.
Kindly be advised that I have escalated your matter to our seller and I was informed that indeed the item is with our couriers.
Please allow me to follow up with them so that I can get to the bottom of this.
Kind Regards
Makro Hellopeter Team
Thank you for raising your concerns with us and for bringing this matter to our attention.
We humbly apologize that the delivery of your order didn't take place as expected and for the overall service.
Kindly be advised that I have escalated your matter to our seller and I was informed that indeed the item is with our couriers.
Please allow me to follow up with them so that I can get to the bottom of this.
Kind Regards
Makro Hellopeter Team
Best regards,