Month Late Delivery

I ordered both essential and non essential items on the 29th April 2020. I was advised the essential items (a kettle and a heater) would be with me in 5-7 working days as soon as we hit level 4. It has been over a month and I have not received my delivery of essential items. Each time I call the call center, Im told to call Montague Gardens. Each time I am told I will get a call back, im even still waiting on the Online Manager to call me back. I have spent over R200 now on airtime to your stores. Ive even contacted the Delivery company who advised, they haven't even had any communication form yourselves. I got a call last Wednesday 27th May, to confirm my address advising me it would be delivered that day.....NOTHING! Im going to the Ombudsman now, I want my delivery and to be compensated or my time and effort to get my own delivery. We have been without a kettle and heat for a month!!!