LK
Lee K

1 reviews | Active since May 2016

26 Jan 2017, 10:38

Month and no feedback

<p>I purchased a Russell Hobbs iron from Makro, the iron is broken and took it back to Makro Strubens Valley on 23 December 2016 and as at 26 January 2017 still no feedback or any progress. This is not acceptable. Makro will be held accountable for drycleaning till this issue has been sort d out. </p>

0
Replies (2)
Makro
Makro's reply27 Jan 2017, 08:19
Official

Thank you for your enquiry and apologies for the late response we had a problem with our emails but we have escalated your complaint to the relevant department and they are busy with it.

Regards

Mbali Makhanya

Best regards,

Makro
Makro's reply02 Feb 2017, 08:17
Official

Thank you for your enquiry and apologies for the late response we had a problem with our emails. I understand the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

Best regards,