Money taken, no product to show!

I deeply regret not reading the reviews before placing my order, a costly mistake on my part. For a business that presents itself as reputable and established in South Africa, the reality is extremely disappointing.

I placed my order on 23 November 2024, with delivery confirmed for 29 November 2024. I received a follow-up email confirming this date. The 29th arrived and passed with no delivery, no communication, and no explanation.

Attempts to resolve this have been entirely unsuccessful:

WhatsApp support is unhelpful and unresponsive

The call centre repeatedly promises to “follow up” and never does

The head office number rings unanswered until it disconnects

My payment was taken immediately, yet I have received nothing in return. This is not just poor service, it is a complete failure of basic consumer protection standards.

Unless this matter is resolved urgently with either:

Immediate delivery, or

A full refund

I will be forced to escalate this further through formal consumer channels.