Money taken but nothing delivered

We ordered online from Makro on the 31st Oct, payment was confirm via EFT on the 1 Nov. Mails to Makro regarding payment confirmation and delivery were ignored until the 4th Nov. Finally during a conversation with Makro they claimed that a glitch in the system had caused the order to be deleted and payment confirmation was requested again. Since then, and on numerous requests, Makro are unable to provide a delivery date. It feels like they've just taken our money and left us with nothing but regret.

I would advise online shoppers to rather give Makro's online shop a miss.