SS
Stefan S

1 reviews | Active since Dec 2013

21 May 2015, 17:15

Money down the drain

I bought a new pool table from Makro on Saturday 16th May 2015. It's VERY heavy but managed to load it onto my bakkie with the help of Makro porters, when I arrived home and opened the box I realized the wood along the side was very badly damaged. So I loaded it up again and took it back to Makro. They agreed to exchange it for me and this time around I insisted on opening the box before we load it onto my bakkie and so we did, the table had a scratch on one corner but nothing serious, I first decided not to take it, then the manager gave me R1000.00 discount on the table if I take it and so I did as there appeared to be no other damage to the table. Once I arrived home I could not assemble it straight away but only got round to assembling it on Monday. To my disappointment the playing surface is so warped once the ***** nears the sides of the table they go completely skew, I did set up the table correctly and is completely level but the surface warped. What to do now? It's 48 hours after purchase and R3 599.00 down the drain. You can see by the pocket imprints inside the box the table was stored upside down and something stored on top of it causing the warping :( :( :(

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Replies (1)
Makro
Makro's reply22 May 2015, 08:41
Official
Hello camelstef,

We acknowledge the receipt of your complaint and will revert to you at soonest.


Regards
Makrocare